What Meeting Planners and Guests Are Saying
The Woodlands Resort hosted our annual meeting with professionalism and the standard of
excellence expected from a conference center. From the very moment my colleagues stepped foot onto the property until the time they left, they were impressed with the service provided. The food was excellent, meeting rooms spacious and comfortable, and resort amenities excellent. The rooms were well appointed and a relaxing place to end their days of long meetings. The staff exhibited an attention to detail and can-do attitude that made both the planning and execution of the conference easy and enjoyable; it was a relief to know I had someone as concerned with my event as I was.
Amy Grizzaffi
Panalpina Inc./Panprojects Division USA
The staff made The Woodlands feel like home - that our group was special and appreciated. Every encounter with an employee was friendly, welcoming, helpful.. and the list goes on. It is evident that The Woodlands value their staff because it shows in the number of long-term staff members and their commitment to do a good job. Attitude gets an A+
Kristi Lowe
Corporate Meeting Planner
BBVA Compass
The food in The Woodlands Dining Room is the best in the city, if not the best of any catered breakfast/lunch of any hotel I've used for a meeting or attended for a meeting. The constant breaks outside the room are brilliant! Keeps us coming back year after year for our District Meeting.
Not having to select and pay for EVERY individual thing for a meeting, and being able to pay one price/person for the meeting room/food is the GREATEST!!!
Randy Pryde
Pharmaceutical District Manager
I operate meetings and incentive travel 260 days a year at some of the finest hotels in the country. The banquet staff at The Woodlands Resort and Conference Center are some of the best I've ever had the pleasure to work with. Extremely professional, a lot of experience. Top notch.
Aaron M. Greitens
Maritz Travel Company
Once again, The Woodlands Resort team pulls off another successful meeting! Hats off to all of the employees! The service staff, bell stand, front desk, dining, sales office, assistants, or for that fact, anyone with a name tag, had perfect customer service skills, were polite, and always ready to help. Most of the staff members called me by name by the end of the first day. All of the attendees were very impressed with the staff and the location of the meeting. We look forward to working with The Woodlands Resort again this year. Thank you.
Cherie Mackie
National Oilwell Varco
I just wanted to thank both of you and the entire staff for a very successful meeting. I received numerous positive comments from the attendees on the meeting and sleeping rooms, the facility, the food and staff. The only negative thing I heard was that perhaps there was a bit too much food!
In all my years of meeting planning, this was the smoothest meeting I have ever planned and it was due to the professionalism you and your staff exhibited. I cannot thank you enough for taking care of everything and I mean EVERYTHING. You were always accessible to us and responsive to our needs. The rooms were set to our expectations and the service was top notch.
Michelle Dalton
ThyssenKrupp Safway
Your staff is exceptional! Every staff member I met, even just walking in the hallway, was very professional, well groomed, and more than willing to answer questions. They all appeared very happy to be working there! Your training, and hiring the right people, is to be commended. I'll be planning another meeting next year and I'd like to use your facilities again. From beginning to end, your staff was wonderful and made everything stress-free for me. Thanks!
Susan Surmann
Quintana Capital Group, LP
Thank you. All of my participants enjoyed the wonderful accommodations and the staff was very helpful and always ready to work with me.
Many times with small conferences, we are lost in the shuffle, however, we felt very important at The Woodlands.
The restaurant staff, the front desk, the sales office workers, the business office, AV personnel, maid services and doorman/cart drivers were all very professional and always gracious, even when my participants were demanding.
Thank you. I plan and host about 4 of these types of conferences per year, I will certainly use The Woodlands Resort & Conference Center again and recommend it to others.
Audrie Lawton
Lawton and Lawton Enterprises
Non-Profit Board Retreats
Being in sales, I am in the customer service business and I know first hand how critical customer service throughout an entire organization is to growth. Needless to say, I was pleasantly surprised to find that this was true of The Woodlands. Regardless of their job responsibility, everyone exhibited a positive customer service attitude, an attitude that we normally experience toward the top of the echelon, but not always throughout the entire organization.
I look forward to visiting The Woodlands for another sales meeting and possibly on vacation.
Best Regards,
Thomas J Fletcher
Global Industry Sales Manager
Garlock Sealing Technologies
An EnPro Industries Company
It’s my opinion that, in comparison to our previous meetings, the personnel, food, meeting venues and location of The Woodlands Resort & Conference Center were far and away much superior. I heard nothing but praise from our coordinator regarding the manner in which the resort staff worked with her and the complete lack of “emergencies”, which seem to be the norm for prior events. I personally experienced service levels far above my expectations – and I know a little bit about customer service, having been in the business for some 25 years. Congratulations on hosting a terrific meeting, but more importantly, for employing the kind of staff that makes customers feel like VIPs as a matter of course!
Larry Drake
Hagemeyer NA
Words cannot adequately express our satisfaction with the incredible success of the W.K. Kellogg Foundation's Food and Society Networking Meeting. Every member of The Woodlands' staff went out of their way to create an exceptional experience for our participants and Kellogg staff members.
The meeting space was perfect and having breakout rooms with windows was certainly a plus. The set-up crew did an excellent job making changes and the audio visual staff members were wonderful as they followed up on all arrangements.
The meals were delicious. The chef was absolutely amazing as he prepared the vegetables at our special dinner. Our vegetarians were in seventh heaven and words of praise were heard throughout the meeting.
Connie Vunovich
Meeting Planner W.K. Kellogg Foundation
Everyone is just excited to come back next year. We had just nothing but positive comments about the hotel from the rooms, food and service, we could not have asked for more. You all made us feel so welcome, so wanted and so appreciated. Your staff was excellent. All of our participants would like to return to The Woodlands and so would I.
Again, thank you for the exceptional service, quality environment and excellent venue.
Betty Jarmon
Antioch Educational Services Foundation Inc.
My Sales Manager is always professional and helpful. My Conference Planner and I have worked together for years and our company can always rely on her to assist us with our needs. We can always locate her, she checks on us and goes over the next day beforehand so there are no mistakes. The Food & Beverage staff are always courteous and efficient.
Cindy Dumas
CB&I
The Woodlands Resort & Conference Center, The Woodlands, TX
